I ordered from them a month or so ago, and was satisfied with the service and products, for the most part. The first order I placed, I received everything except the 1 gallon of black tooling gelcoat. No ‘backorder’ status on the ship tag, no email notification that it was not available, etc. A few days later I received another email stating that my order had shipped, and another day or two later I received the gelcoat. Oddly enough, the can was shipped from Composite Envisions but marked “U.S. Composites.” Regardless, I paid less than what U.S. Composites was charging and it will likely work the same anyway, so I didn’t worry about it. My guess is that they ran out, and sourced it from another competitor to complete the order, likely paying more than what they charged for the gallon, as well as shipping a separate package at their own expense.
A month or so later, I purchased several yards of fabric, core material, another gallon of tooling gelcoat, etc. Again, I received the items, except for one particular fabric which I had ordered a few yards of. This time the gelcoat had a ‘Composite Envisions’ tag on the can. Again, no ‘backordered’ status or notification of any kind, the invoice just showed that I was charged for it but it wasn’t shipped. Based on my previous experience, I decided to just wait a bit as I didn’t need it immediately anyway. A week later, I received a shipping notification, and a few days later received the remaining fabric I was waiting for. So I don’t know if they just happened to be out of the fabric I ordered, or what exactly happened there, but I’m not too worried about it because I did end up getting everything I ordered.
So to sum it up, I would and will definitely order from them again, but would be a little hesitant to if I NEEDED something within a certain timeframe. My only real complaint, is the lack of communication regarding items not shipped on time. I doubt anyone wants to spend money on anything, and then have to wonder “what happened?” or have to contact customer service, etc. Other than that, the products are high quality and they did ship the remainder of each order at their own expense, so I am satisfied. Hopefully this helps!